simba Platform Account Terms
We at simba maintain clear, straightforward terms for all account holders. When you join our platform—whether to trade Liga 1, deposit via QRIS or e-wallet, or access our live-dealer tables—you agree to these conditions. Our terms cover account eligibility, deposit and withdrawal practices, bonus redemption, dispute resolution, and the jurisdiction-restricted scope of our service. We enforce these terms consistently and fairly across all regions where we operate.
This document sets out what we, simba, undertake to do and what we ask of you as a user. We do not use hidden clauses or surprise restrictions. Instead, we lay out our policy upfront so you can make an informed choice about using our platform. If any term is unclear, our support team can explain it in plain language.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in territories where online wagering is prohibited by statute.
How We Govern Your simba Account
When you create an account on simba, you confirm that you meet the eligibility requirements set by applicable law in your jurisdiction. We do not impose an age floor beyond what your local statute requires. During account setup, you provide your legal name, date of birth, and contact information. We use this data solely for identity verification, regulatory compliance, and account recovery. We do not share your information with third parties except where required by law or to process your payment requests (e.g., passing deposit instructions to your bank or e-wallet provider).
You are responsible for keeping your password and two-factor authentication codes confidential. If you suspect unauthorised access to your account, contact us immediately. We will freeze your account, review transaction history, and work with you to restore it. We do not reverse settled trades or withdrawals unless we discover fraudulent activity or technical error on our side.
Our simba Deposit and Withdrawal Policy
We accept deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts from mobile banking, local payment, online payment, and e-wallet. Each method has a published minimum deposit and maximum per transaction. Deposit minimums typically range from our welcome offer to our welcome offer depending on the method. Maximum deposits per transaction and per day are set per your account tier and regional regulation.
When you request a withdrawal, we verify your identity and payment method. Withdrawal minimums are typically our welcome offer. Processing times depend on the payment method: mobile banking, local payment, and online payment withdrawals usually settle within hours; bank virtual account transfers settle within one to two business hours during banking hours. During holidays like Idul Fitri or Idul Adha, processing may be slower. We do not charge simba withdrawal fees; however, your bank or e-wallet provider may apply their own charges.
All deposits and withdrawals are tied to your registered identity. We do not allow third-party payments or transfers. If we detect suspicious activity—large deposits followed by immediate withdrawal, multiple accounts linked to one person, or patterns consistent with money laundering—we may delay processing while we conduct investigation. This is standard practice and protects both you and simba.
Bonus Terms and Redemption on simba
From time to time, we may offer bonuses to new or returning players. Any bonus offer will specify the terms: eligible markets (e.g., Liga 1 only, or all sports), minimum odds requirements, playthrough conditions, and expiration date. Bonuses are tied to your account and cannot be transferred, sold, or redeemed for cash. If you withdraw before meeting the playthrough requirement, any unmet bonus is forfeited.
We reserve the right to forfeit a bonus if we detect abuse—such as placing opposing trades to guarantee a win, or colluding with other accounts. We also may cancel a bonus if market conditions change significantly (e.g., a match is postponed or cancelled). If we cancel a bonus, we notify you and explain the reason. We do not charge a fee for bonus cancellation.
Our Dispute Resolution Process
If you believe an error occurred in your account—a trade settled incorrectly, a deposit was not credited, or a withdrawal failed—contact simba support with details. We investigate within five business days and respond with our findings. If we caused the error, we correct it immediately. If we find no error but you remain unsatisfied, you may escalate to our compliance team, who conducts a secondary review.
We do not overturn settled trades based on your claim of "buyer's remorse" or a change of mind. However, if we can prove technical malfunction on our side—a lag in odds delivery, a system crash, or a settlement bug—we may offer a correction or alternative remedy at our discretion. All disputes are documented and logged for quality assurance.
Your Rights and Our Commitments on simba
We undertake to keep your account and funds secure. We use encryption for all data in transit and at rest. We do not access your password, and we cannot reset it without verifying your identity. If you are locked out of your account, we offer account recovery through security questions, email verification, and ID confirmation.
You have the right to close your simba account at any time. Closure is permanent; we delete your account history after a retention period mandated by local regulation. Any remaining balance is withdrawn to your registered payment method unless you request otherwise. We do not charge a closure fee.
We reserve the right to close an account if we detect fraudulent activity, breach of these terms, or violation of applicable law. Closure is final, and we do not refund balances if we determine fraud occurred. We do not disclose the reason for closure in cases involving legal investigation.
Key takeaways
- We require valid identity verification before you can deposit or withdraw on simba
- Deposits via QRIS, e-wallet, mobile banking, local payment, and bank virtual accounts are available in supported regions
- Withdrawals process within hours for e-wallets, within one to two business hours for bank transfers
- Bonuses carry playthrough conditions and expire if unmet; we may forfeit bonuses if abuse is detected
- We investigate disputes within five business days; settlement errors on our side are corrected immediately
- Account closure is permanent; balances are withdrawn to your registered payment method
Jurisdiction and Legal Scope
We operate simba under the assumption that users access the platform only where local law permits. We do not target jurisdictions where online wagering is prohibited. If you access simba from a territory where our service is illegal, you do so at your own risk, and we assume no liability for regulatory consequences you may face.
These terms are governed by the laws applicable in the jurisdiction where we provide the service. Any disputes are resolved through our dispute resolution process first; if unresolved, they may be referred to arbitration or court proceedings as prescribed by applicable law. We do not guarantee that simba is accessible from all countries, and we may restrict access based on IP geolocation or other verification methods.
This terms document may be updated at any time. We notify users of material changes via email or platform notice. Your continued use of simba after an update constitutes acceptance of the new terms. If you do not agree to updated terms, you may close your account and withdraw your balance.
We update these terms to reflect changes in regulation, payment partnerships, and operational practice. For specific legal questions, contact our compliance team via support.
Service Availability and Legal Framework
Service availability
We at simba offer our platform only in jurisdictions where applicable law permits online gaming and sportsbook services. We do not name specific territories as legal or illegal; instead, we rely on your responsibility to verify compliance with your local statute before access. Our platform may be geographically restricted using IP detection, and we reserve the right to block access from certain regions without notice. If you believe you have been blocked in error, contact our support team with details of your location and account status. We assess each case individually and make exceptions only where we are confident that local law permits our service. We do not accept liability for regulatory consequences if you access simba from a jurisdiction where our service is prohibited. Users in Jakarta, Surabaya, Bandung, Medan, and other Indonesian cities may access simba subject to local law. We monitor Indonesian regulation and adjust our terms accordingly if statutes change.
Account eligibility
We require account holders to meet minimum age requirements set by applicable law in their jurisdiction. We do not impose an additional age floor beyond what local statute mandates. During account creation, you declare that you meet eligibility criteria; false declaration is grounds for account closure and fund forfeiture. We do not conduct ongoing age verification; we rely on the identity documents you provide during KYC. If we discover post-hoc that you were ineligible at account opening, we may close your account and restrict withdrawals pending investigation. Eligibility also includes verification that you are not subject to sanctions, not on a government watch list, and not involved in activities prohibited by applicable law. We perform sanctions screening during account setup and periodically thereafter. If you are flagged during screening, we notify you of the reason and offer opportunity to dispute before we take action. We do not allow minors to open accounts, trade markets, or fund deposits on simba. Parents or guardians are responsible for restricting access to our platform on devices used by minors. We do not accept liability if a minor accesses simba without guardian consent.
Local-law responsibility
Users are solely responsible for verifying that their access to and use of simba complies with the laws of their jurisdiction. We do not provide legal advice, and we do not represent that our service is legal everywhere. Online gaming and sportsbook regulations vary significantly by country, state, and province. Some jurisdictions permit wagering on sports and casino games with minimal restriction; others prohibit it entirely; still others require licensing or tax registration. Before you access simba, research your local laws or consult a legal professional. We assume no liability if you face regulatory sanctions, tax penalties, or prosecution resulting from your use of simba in a jurisdiction where it is prohibited. If your jurisdiction legalises or legalises online gaming during your use of simba, we will update our terms accordingly. If your jurisdiction prohibits online gaming and you are currently an active user, we will notify you of the change and offer you a window to withdraw your balance before we cease service in that region. After the window closes, we may restrict access and freeze balances, in which case you must file a formal request to recover funds through our legal compliance channel.
Data and privacy scope
We collect and process personal data—name, date of birth, ID document, address, payment method information, transaction history, and IP address—in order to verify your identity, comply with anti-money-laundering regulations, and process your deposits and withdrawals. This data is protected under our privacy policy, which you can review at privacy policyWe do not share your data with third parties except where required by law or where necessary to process your payment requests (e.g., payment processors, banks, or regulatory authorities). Your KYC data is encrypted and stored securely. You have the right to request a copy of the data we hold about you, and you may request correction or deletion of inaccurate information. Deletion requests are subject to legal retention requirements; we may retain data for the period required by anti-money-laundering statute and tax law. Data breaches are rare, but if one occurs, we notify affected users within the timeframe mandated by applicable law and provide guidance on protective measures.
Contact for legal inquiries
If you have legal questions about these terms, simba's compliance obligations, or your rights as a user, contact our legal team via email at the address listed in your account settings or through our support portal. We aim to respond to legal inquiries within ten business days. For urgent matters (suspected fraud, account compromise, regulatory concern), mark your message as urgent; we prioritise these within two business days. We do not provide legal advice, but we can clarify our policy and direct you to external resources. If you dispute a legal determination we have made—for example, a decision to close your account for breach of terms—you may escalate to our compliance officer for secondary review. The compliance officer conducts an independent assessment and provides a written decision within fifteen business days. If you remain unsatisfied, you may pursue arbitration or court proceedings as prescribed by applicable law, provided the dispute does not involve criminal activity. We reserve the right to report suspected criminal activity to relevant authorities regardless of pending user disputes.